We collect only the information required to process your order, along with basic information about how our site is being used so that we can continue to improve it for you. We will not share, rent, lend, or sell your information to anyone.
To ensure that your information is secure, we use the latest SSL technology (the best encryption technology currently available) to encrypt all of your order details, including name, billing address, and credit card information as they are in transit. If you would like to read more about our privacy and security policies, click on the links below, and feel free to contact us with any additional questions you might have.
What personally identifiable information is being collected?
In order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you place an order, you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. If you request our newsletters or send an inquiry to one of our customer service representatives, we will store a record of your request, along with your e-mail address, so that we can respond accordingly. In addition, our Web servers track various technical details about your visit, such as your computer's IP address and which pages you visited. However, that information does not typically contain any personally identifiable information about you and is only used internally to improve our products and services.
How is the information being used?
The information we collect is used to provide the products and services that you have requested. For example, we will use the e-mail address you provide when you place an order to send you information about that order, such as confirmation of your order and tracking information when it is shipped. You are given the opportunity to opt-in and opt-out of any additional communication from Starwest, such as our newsletter and product specials, and can do so at any time by choosing the "Modify Profile" option that appears at the top of your screen while you are logged into your Starwest-Botanicals.com account. The information we collect is also used to improve the content of our Web site and notify you of problems with your requests.